We offer global coverage with a professional Customer Service team during our operating hours from 9:00 AM to 9:00 PM (EST), Monday to Sunday. You can write to us via email or in chat in any language and we will respond in the language you wrote to us. We offer phone support in English and Spanish.

We ensure the confidentiality of your personal details and lost item information. No data is published or disclosed online.

You’ll receive a Return Form to specify if you prefer to pick it up or get it shipped to you. In case you choose to have it shipped, the item will be sent to the address you provide, subject to shipping and optional insurance fees.

Upon locating your item, our Customer Service specialist will contact you with the details and provide a link to a Return Form for shipping information.

As per our Refund Policy, you have the right to a full refund within 24 hours after submitting your claim if Airport Lost Found had not yet submitted claims with third parties or if the item was not found due to our involvement in the process.

After 24 hours from submitting the claim, the fee is non-refundable as it covers the effort of our team in the search process. While we strive for successful outcomes, the nature of lost and found services prevents us from guaranteeing results.

Once your claim is filed, expect an immediate email and ongoing updates on the progress of your case.

Our Customer Service specialist analyzes your claim, asks you for additional information if the case and contacts the relevant lost and found departments without delay.

To maximize the likelihood of recovering your lost item, you must provide our Customer Service team with detailed and accurate information. The effectiveness of our analytic process and the subsequent search hinges on the specifics you give about the item, the location where it was lost, and the circumstances of the loss. The more precise the details, the more targeted our efforts can be in locating and returning your item to you.

Begin by clicking ‘FILE A CLAIM’ on our site. After filling out the Lost Item Report and settling the claim fee, we will begin the search immediately.

While self-reporting is feasible, our specialized service can significantly expedite the process and improve the likelihood of recovering your belongings by promptly directing your claim to the most relevant department.

Our service streamlines the process of retrieving lost items by leveraging AI analytics to contact the relevant and correct entities, saving you the complexity and time involved in navigating various lost and found protocols.