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Lost items recovery services for travelers
We help you get your lost items back without the hassle. We search on your behalf, give you regular updates, and arrange the retrieval of your property.
- Dedicated agent
- Phone support in English and Spanish
- Chat support in your native language
- Global coverage
- Dedicated agent
- Phone support in English and Spanish
- Chat support in your native language
- Global coverage
Celebrating Success Stories: Our Customer Experiences
Each testimonial here is a testament to our commitment to reuniting individuals with their lost items.
Leave the search to the experts
Double the chances of finding your lost item by using our services.
Not all lost items at airports or airlines end up in the same place. Knowing all the potential locations to search can make a significant difference. If you only search in one out of three possible locations, your chances of finding the lost item could be reduced by 67%.
Our Customer Service Specialists are experts in retrieving lost objects at airports and are well-versed in all contact channels and procedures. Leverage our expertise to maximize your chances of recovering your lost item.
Due to the nature of the service, we cannot guarantee that your item will be found. Not all lost objects are turned in by finders. On average, only 72% of people who find lost items hand them in to be returned to their owners.
I lost my laptop while going through security at DEN, contacted Airport Lost and Found, got a call later that day, and sever as long days later was notified it was found. I paid f or shipping and it arrived back in my hands safe and sound. I was afraid it was gone forever. Thanks so much!
We search everywhere
If your belongings have embarked on a journey of their own, we are here to guide them back to you. From the air transport terminals to the remote corners of ground transportation areas, 'We search everywhere' is not just our motto—it's our action plan. We cover every area, ensuring that your lost items have the highest chance of being found quickly and returned safely.
Air Transport Terminal
- Check in area
- Security area
- Custom zones
- Gates / boarding areas
- Airlines
- Baggage claim areas
Commercial and Service Areas
- Shops
- Restaurants and cafes
- Banks and currency exchange
- Lounges and waiting rooms
Ground Transportation Areas
- Parking
- Bus station
- Subway station
- Railway station
Lost and Found - How It Works
Here's what we are going to do on your behalf after you submit a claim.
1. You Submit a Claim
Initiate a claim by providing details of the item and its last known location.
A case file is established. The case is formed utilizing the information you've
provided.
Your case will be assigned to a skilled lost and found specialist.2. We start investigating
Data Analysis. We analyze the information received from you and make sure that we have all the relevant data to speed up the search process.
Comprehensive Database Review. Comprehensive Database Review. We conduct an in-depth search across all relevant local lost and found databases.We alert relevant locations. All pertinent and associated locations are informed. We record reports and issue notifications to all relevant facilities that could aid in locating your lost item.3. Routine Status and Progress Updates
We maintain continuous contact with the relevant locations to provide you with timely updates about the status of your lost item inquiry.
Timely Progress Reports Count on us for regular and punctual notifications regarding the ongoing search for your lost possession. You will be informed by frequent status updates on the progress of your lost item.4. Finding and Organizing Retrieval
Notification. When finding your lost item, you will be promptly informed of its precise location.
Reunification. We manage the retrieval process in collaboration with you, arranging for pickup or shipping as needed. We handle all essential arrangements to facilitate the return of your lost item to you.
About Airport Lost Found
Experienced staff
Our Customer Service Specialists are not only experienced in retrieving lost objects, but they also possess an extensive understanding of airport flows. They know what they are doing, and they are doing it quickly, ensuring that your lost items have the highest chance of being found and recovered.
Global Coverage
No matter where you’ve lost an item, if it’s at an airport anywhere on Earth, we are ready to assist you. Submit your claim and let our experts work swiftly for you.
Service in your language
Our friendly and empathetic agents are multi-lingual. You can communicate with us in English and Spanish on the phone, or in almost any language via live chat or email.
We offer global coverage
We take pride in our expansive global reach, seamlessly connecting with over 300 airlines, thousands of airports, and a multitude of third-party partners worldwide. Our extensive network ensures that no matter where you find yourself, our dedicated service is just a call away, ready to assist you in recovering your lost items.
We help you recover your lost items
Whatever you have lost, we have got you covered as experts in Lost & Found objects in airports all over the world!
Frequently Asked Questions about Finding Your Lost Property
If you lost an item at an airport you can find here the answers to the most common questions
How can I get in touch?
We offer global coverage with a professional Customer Service team during our operating hours from 9:00 AM to 9:00 PM (EST), Monday to Sunday. You can write to us via email or in chat in any language and we will respond in the language you wrote to us. We offer phone support in English and Spanish.
Is my personal information and details of the lost item made public?
We ensure the confidentiality of your personal details and lost item information. No data is published or disclosed online.
Once my item is found, how will it be returned to me?
You’ll receive a Return Form to specify if you prefer to pick it up or get it shipped to you. In case you choose to have it shipped, the item will be sent to the address you provide, subject to shipping and optional insurance fees.
How will I be informed when my item is located?
Upon locating your item, our Customer Service specialist will contact you with the details and provide a link to a Return Form for shipping information.
What if I decide to cancel the claim, or my item is not found?
As per our Refund Policy, you have the right to a full refund within 24 hours after submitting your claim if Airport Lost Found had not yet submitted claims with third parties or if the item was not found due to our involvement in the process.
After 24 hours from submitting the claim, the fee is non-refundable as it covers the effort of our team in the search process. While we strive for successful outcomes, the nature of lost and found services prevents us from guaranteeing results.
Will I be updated on the status of my lost item?
Once your claim is filed, expect an immediate email and ongoing updates on the progress of your case.
What occurs after I file a claim?
Our Customer Service specialist analyzes your claim, asks you for additional information if the case and contacts the relevant lost and found departments without delay.
How can I increase the chances of my lost item being found?
To maximize the likelihood of recovering your lost item, you must provide our Customer Service team with detailed and accurate information. The effectiveness of our analytic process and the subsequent search hinges on the specifics you give about the item, the location where it was lost, and the circumstances of the loss. The more precise the details, the more targeted our efforts can be in locating and returning your item to you.
How can I initiate the process of searching for my lost item?
Begin by clicking ‘FILE A CLAIM’ on our site. After filling out the Lost Item Report and settling the claim fee, we will begin the search immediately.
Is it possible for me to handle the lost and found process on my own?
While self-reporting is feasible, our specialized service can significantly expedite the process and improve the likelihood of recovering your belongings by promptly directing your claim to the most relevant department.
What advantages does the Airport Lost Found offer?
Our service streamlines the process of retrieving lost items by leveraging AI analytics to contact the relevant and correct entities, saving you the complexity and time involved in navigating various lost and found protocols.