Air transport terminal
Our dedicated team navigates the complexities of airports, offering support for locating items in check-in areas and baggage claims.
Check in area
Security area
Custom zones
Gates / boarding areas
Airlines
Baggage claim areas
Lost item recovery services for travelers
We help you get your lost items back without the hassle. We search on your behalf, give you regular updates, and arrange the retrieval of your property.
Over 1000+ satisfied users
We have friends all over the world
We work closely with airports and airlines, using specialized knowledge to locate your belongings across all possible locations.
Celebrating Success Stories
Our Customer Experiences
Each testimonial here stands as a testament to our dedication to reuniting individuals with their lost items.
Collected and verified by
Leave the search to the experts
Double the chances of finding your lost item by using our services.
Not all lost items at airports or with airlines end up in the same location. Knowing where to search can make a significant difference. If you only check one out of three possible locations, your chances of finding the lost item decrease by 67%.
Our Customer Service Specialists are experts in recovering lost items at airports and are well-versed in all relevant contact channels and procedures. Leverage our expertise to maximize your chances of finding your lost belongings.
Please note that due to the nature of our service, we cannot guarantee your item will be found, as not all lost objects are turned in by those who find them. On average, only 72% of people who come across lost items hand them in for return.
Dedicated agent
Phone support in english and spanish
Global coverage
High success rate
AirportLostFound
We search everywhere
We cover every area, ensuring that your lost items have the highest chance of being found quickly and returned safely.
Commercial and service areas
We specialize in searching commercial and service areas, from shops to lounges, to reunite you with your lost belongings.
Shops
Restaurants and cafes
Banks and currency exchange
Lounges and waiting rooms
Ground transportation areas
From subway stations to railway platforms, we are committed to helping you recover your lost items quickly and efficiently.
Parking
Bus station
Subway station
Railway station
Shuttles
Car rental companies
Our Process
Lost and found - how it works
Here's what we are going to do on your behalf after you submit a claim so you can be reunited with your item.
- Step 1
As soon as
You submit a claim
Initiate a claim by providing details of the item and its last known location. A case file is established. The case is formed utilizing the information you’ve provided. Your case will be assigned to a skilled lost and found specialist.
- Step 2
We immediately
Start investigating
We analyze the information received from you and make sure that we have all the relevant data to speed up the search process. We conduct an in-depth search across all relevant local lost and found databases. All pertinent locations are informed, we record reports and issue notifications to all relevant parties that could aid in locating your lost item.
- Step 3
On a regular basis
We provide updates
We maintain continuous contact with the relevant locations to provide you with timely updates about the status of your lost item inquiry. Count on us for regular and punctual notifications regarding the ongoing search for your lost possession. You will be informed by frequent status updates on the progress of your lost item.
- Step 4
Finally
We find and organize retrieval
When finding your lost item, you will be promptly informed of its precise location. We manage the retrieval process in collaboration with you, arranging for pickup or shipping as needed. We handle all essential arrangements to facilitate the return of your lost item to you.
About Airport Lost Found
We are a team with over 30 years of combined experience in Customer Service, the Travel Industry, Web Development, and System Integration and Automation. Our expertise and commitment to excellence have resulted in one of the most efficient and user-friendly lost item recovery services available.
Experienced staff
Our Customer Service Specialists are not only experienced in retrieving lost items, but they also have a deep understanding of airport operations. Their expertise and swift actions ensure that your lost belongings have the highest chance of being found and recovered.
Global Coverage
No matter where you’ve lost an item—if it’s at an airport anywhere in the world—we’re ready to assist. Submit your claim, and let our experts work swiftly on your behalf.
Service in your language
Our friendly and empathetic agents are multilingual. You can communicate with us in English or Spanish by phone, or in nearly any language via live chat or email.
We offer global coverage
We take pride in our expansive global reach, seamlessly connecting with over 300 airlines, thousands of airports, and numerous third-party partners worldwide. Our extensive network ensures that no matter where you are, our dedicated service is just a call away, ready to assist in recovering your lost items.
We help you recover your lost items
Whatever you have lost, we have got you covered as experts in Lost & Found objects in airports all over the world!
FAQ about lost property
If you lost an item at an airport you can find here the answers to the most common questions
We offer global coverage with a professional Customer Service team during our operating hours from 9:00 AM to 9:00 PM (EST), Monday to Sunday. You can write to us via email or in chat in any language and we will respond in the language you wrote to us. We offer phone support in English and Spanish.
We ensure the confidentiality of your personal details and lost item information. No data is published or disclosed online.
You’ll receive a Return Form to specify if you prefer to pick it up or get it shipped to you. In case you choose to have it shipped, the item will be sent to the address you provide, subject to shipping and optional insurance fees.
Upon locating your item, our Customer Service specialist will contact you with the details and provide a link to a Return Form for shipping information.
As per our Refund Policy, you have the right to a full refund within 24 hours after submitting your claim if Airport Lost Found had not yet submitted claims with third parties or if the item was not found due to our involvement in the process.
After 24 hours from submitting the claim, the fee is non-refundable as it covers the effort of our team in the search process. While we strive for successful outcomes, the nature of lost and found services prevents us from guaranteeing results.
Once your claim is filed, expect an immediate email and ongoing updates on the progress of your case.
Our Customer Service specialist analyzes your claim, asks you for additional information if the case and contacts the relevant lost and found departments without delay.
To maximize the likelihood of recovering your lost item, you must provide our Customer Service team with detailed and accurate information. The effectiveness of our analytic process and the subsequent search hinges on the specifics you give about the item, the location where it was lost, and the circumstances of the loss. The more precise the details, the more targeted our efforts can be in locating and returning your item to you.
Begin by clicking ‘FILE A CLAIM’ on our site. After filling out the Lost Item Report and settling the claim fee, we will begin the search immediately.
While self-reporting is feasible, our specialized service can significantly expedite the process and improve the likelihood of recovering your belongings by promptly directing your claim to the most relevant department.
Our service streamlines the process of retrieving lost items by leveraging AI analytics to contact the relevant and correct entities, saving you the complexity and time involved in navigating various lost and found protocols.